the wood and wood products industry
Code of Conduct
The Code of Conduct demonstrates the Timber Trade Federation’s commitment to delivering quality and service. Our Members are committed to the highest standards of professionalism and integrity in the conduct of their business.
The Code of Conduct sets out the principles by which Members agree to behave. Members will not knowingly misrepresent facts or mislead any customers or suppliers concerning any aspects of the goods and services they provide. They also agree to abide by specific codes of practice relevant to their business.
Importantly, our Environmental Code of Practice commits TTF Members to the highest standard of environmental practice particularly in relation to the sourcing of wood and wood products.
Our Members are committed to providing clear, responsive and user-friendly procedures to deal with complaints should they arise. If these fail to deal with a given problem, a customer may then initiate a complaints procedure under this code.
The complaints procedure also gives the TTF powers to address alleged breaches of the Environmental Code of Practice.
This document sets out the Code in its entirety but should you require any further information then you can call 020 3205 0067.
John White
Chief Executive
Timber Trade Federation
January 2012
